Refresher

Cancellation & Refund Policy

All bookings for diving, excursions, water sports, private charters, and big game trips are subject to the following cancellation terms:

Standard Activities

(Combined Diving, Excursions & Water Sports)

• Cancellations made less than six (6) hours prior to the scheduled start time may be charged a cancellation fee of up to 100% of the total activity cost.

• Cancellations made after the scheduled start time, or failure to arrive (no-show), will result in no refund.

Private Charters & Big Game Trips

• Cancellations made less than twelve (12) hours prior to the scheduled departure time may be charged a cancellation fee of up to 100% of the total trip cost.

• Once the trip has commenced, no refunds will be issued for any reason.

After Commencement

• No refunds, partial or full, will be provided for cancellations or interruptions after an activity or trip has started, including early returns or participant withdrawal.

Weather & Force Majeure

• Activities are subject to weather and sea conditions.

• In the event an activity is cancelled by the operator due to unsafe conditions, mechanical issues, or other force majeure circumstances (including but not limited to adverse weather, government restrictions, or safety concerns), guests will be offered:

o A rescheduled date, or

o A credit voucher, or

o A refund

Medical & Personal Reasons

• Cancellations due to medical, personal, or travel-related reasons remain subject to the above cancellation terms.

• Guests are strongly advised to obtain comprehensive travel and dive insurance to cover unforeseen circumstances.

Final Authority

• The dive center reserves the right to amend schedules, cancel, or modify activities at any time for safety or operational reasons.

• All decisions made by the operator regarding cancellations and refunds are final.